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AI Chat for Videos

October 22, 2025
AI Chat for Videos

AI Chat for Videos

Pair any video with AI Chat so viewers get instant answers and you see who watched, what they asked, and when to follow up. That means fewer repetitive calls and faster decisions.

When this is useful

Video is great for demos and updates, but it often lacks context and signal after you share it. Send adds AI Chat, Suggested Questions, and analytics so people can ask questions on their own time and you know exactly what mattered.

  • Demo, onboarding, or update videos sent to prospects or customers
  • Qualifying interest based on questions asked and re‑opens
  • Needing signals on who watched and for how long across hosts

Step‑by‑step

You can add links from YouTube, Loom, Tella, or upload a file directly.

1. Add your video to Send

  • Paste a video URL into New Document or upload a file. The video opens with AI Chat alongside it.

2. Attach an AI Profile and Suggested Questions

  • Include links to pricing, docs, case studies, and your calendar so AI can respond beyond the video.
  • Add 3–5 Suggested Questions such as “What does this cost?”, “What’s included?”, and “How do I get started?”
  • Gate with Name and Email for unknown audiences, or use personalized links for known contacts.
  • Mention in your share note that there’s AI chat inside.

Why this is faster with Send

Viewers get answers immediately and you get context to act without guesswork.

  • AI answers reduce back‑and‑forth and keep momentum high
  • Suggested Questions focus attention on decisions like pricing, scope, and next steps
  • Analytics show opens, identity (if gated), device, location, time watched, and AI chat logs

Troubleshooting & tips

Small tweaks help viewers find answers faster and raise reply rates.

AI can’t answer a question

  • Teach it via the AI Profile. Add links or guidance so it can surface case studies or your calendar link when asked.

Sensitive content

  • Disable download where applicable. Use a gate to collect identity and hide content until submitted.

Updating a hosted file

  • Use Replace file to keep one URL and preserve analytics continuity.

Integrations & automation (webhooks)

Turn views and clicks into timely actions.

  • Trigger CRM updates on document open or any link open via Clay, Zapier, or Make
  • Send alerts to owners when target accounts engage or re‑open

Privacy & controls

Keep sharing simple while maintaining control.

  • Optional gates for Name, Email, and Phone, with hidden‑until‑complete
  • Disable download and print when needed
  • Replace files under the same link anytime

FAQ

How does this speed up sales cycles?

  • Viewers self‑serve answers and you get clear signal on interest, so follow‑ups move faster.

Can I require name/email before viewing?

  • Yes—turn on a viewer gate, optionally add phone, and hide content until submitted.

What analytics do I get on videos?

  • Viewer info, device, location, time watched, re‑opens, and AI chat logs.

Can I push views into my CRM?

  • Yes—use webhooks for opens or link clicks and pipe them to Clay, Zapier, or Make.

What plans and prices are available?

  • $29/month base plan, or $99/month for multiple seats and more features.

Try Send.co today and add instant answers and clear signal to every video.