Get notified when shared videos are viewed (with identity and context)

Share any video through Send and get real‑time alerts on opens and re‑opens, including who watched, where, device, and total time. Route notifications to Slack, email, or your CRM so you can follow up the moment interest spikes. This guide shows you how to set it up in minutes and why it leads to faster, better conversations.

When this is useful

Not all video views are equal. A generic link shows a play count, but it won’t tell you who watched, what they cared about, or when to jump in. Send adds clear signals and in‑page AI answers so you can react quickly and reduce back‑and‑forth.

• Product demos, testimonials, and walkthroughs shared after a first call
• Onboarding and training clips where questions repeat
• Investor or executive updates where timing and intent matter
• Any scenario where you want identity, engagement, and instant follow‑ups

Step‑by‑step: set up video view notifications

These steps keep setup simple and outcome‑focused.

1. Add your video to Send
2. Configure link settings and Suggested Questions
3. Turn on notifications with Webhooks

Why this is faster with Send

You don’t just see a play count. Send shows identity and engagement in context, and the AI handles questions in‑page. That combination speeds up cycles and improves call prep.

• Instant alerts on opens and re‑opens mean you follow up at the right moment
• Analytics show viewer identity (if gated), location, device, and total time watched
• AI Chat and Suggested Questions reduce repetitive follow‑ups and keep momentum high
• Replace files under the same link to keep one URL and retain analytics continuity

Troubleshooting & tips

• No alerts arriving
• Low engagement
• Sensitive content
• Version changes
• Too many pings

Integrations & automation (Webhooks)

Webhooks make your notifications and follow‑ups automatic. You can point events to Clay, Zapier, or Make to update systems and alert teammates immediately.

• Triggers:
• Destinations:
• Common workflows:
• Payload highlights:

Privacy & controls

Send gives you practical controls so you can share widely without losing control.

• Require Name, Email, and optionally Phone; hide content until provided
• Disable download and print when needed
• Replace files under the same link so your URL never changes
• Use personalized links (custom slug) when you already know the recipient and don’t need a form

FAQ

• Can I push views into my CRM?
• What analytics do I get on videos?
• Can I get alerts on re‑opens?
• Can viewers ask questions about the video?
• How does this speed up sales cycles?
  Act on interest at the perfect moment. Share your video with Send and get notified instantly—try Send.co today.