Track when shared Google Docs are opened (with viewer identity)

Share your Doc through Send to see opens and who viewed. Add AI chat and Suggested Questions so readers get answers fast and you follow up with context.

When this is useful

• You share Docs externally and need signal on opens
• You want identity and timing
• You plan to update without breaking the link

Step-by-step

1. Add your Doc to Send
2. Configure gates and permissions
3. Add Suggested Questions and share

Why this is faster with Send

• AI Chat answers instantly
• Suggested Questions direct attention to decisions
• Analytics show opens, identity, device, location, time, and AI questions

What good looks like (QA checklist)

• Gate on for unknown audiences
• Suggested Questions focus on pricing and next steps
• Replace file for updates to keep one URL

Troubleshooting & tips

• No opens recorded? Ensure the Send link was used
• Low engagement? Improve Suggested Questions and mention AI chat

Integrations & automation (webhooks)

• Fire open events to Clay, Zapier, or Make to update CRM and alert owners

Privacy/controls

• Require name, email, or phone
• Disable download/print when needed
• Replace files without changing the link

FAQ

• Can I track forwards?
• Can I keep the same URL after updates?
• What analytics do I get?