Track when shared images are opened in real time (with viewer identity)

Know exactly when an image link is opened, who viewed it, and what they focused on. Share images through Send to add AI Chat, Suggested Questions, and actionable analytics—so you steer attention to decisions and follow up faster with context.

When this is useful

Sharing images with Send is ideal when you want clear signal without heavy setup.

You send mockups, screenshots, ads, or single‑image assets and need reliable view tracking
You want viewer identity on opens (name, email, optional phone) and timing for prioritization
You need one durable link you can update without resending
You prefer guided self‑serve answers over long email threads

Step‑by‑step: track image opens with viewer identity

Before you start: Install Send’s Chrome extension from Send.co or use the Send app directly. Either way, you’ll end up with a single tracked link that shows your image alongside AI Chat.

1. Add your image to Send

Open Send → New Document → upload the image (PNG/JPG/SVG) or paste a direct image URL. A Send tab opens with your image loaded.
Benefit: You get a single, trackable link that’s easy to share and manage.

2. Configure a viewer gate for identity

Turn on a gate to require name and email before viewing. Add phone if you want qualification. Optionally hide content until the form is completed.
Benefit: You’ll know exactly who opened the image instead of guessing from anonymous views.

3. Add Suggested Questions to steer attention

Add 3–5 prompts that lead to decisions. Examples: What’s included? Pricing? Timeline? Alternate variants? Next steps?
Benefit: Recipients get instant answers via AI Chat. You avoid back‑and‑forth and keep momentum.

Click Copy link and send it in email, chat, or your task system. Mention that there’s AI chat inside for instant answers.
Benefit: One link forever. Replace or refine the image later without changing the URL.

5. Watch analytics and act

You’ll receive an email on view. In the Activity Feed, see who opened, where, on which device, how long they spent, and what they asked the AI. Use this context to tailor your next call or update.

Why this is faster with Send

Send turns a static image into a guided, interactive experience with high‑signal analytics.

AI Chat answers questions about the image immediately, reducing delays and meeting churn
Suggested Questions direct attention to pricing, options, and next steps
Analytics show opens, viewer identity, location, device, view time, and AI questions so you can prioritize follow‑ups and show up prepared
Replace the image under the same link to iterate quickly without version chaos

Troubleshooting & tips

A few small tweaks drive higher engagement and clearer signal.

No opens yet
Low engagement time
Known contacts, no form
Sensitive content
Multiple variants

Integrations & automation (webhooks)

Pipe view signals to your systems the moment they happen.

Trigger on document open or any link open
Send events to Clay, Zapier, or Make to create or update contacts, log activity, alert owners, or kick off sequences
Use identity from gates or personalized links to keep CRM data clean and actionable

Privacy and controls

Decide how viewers access your image and what they can do with it.

Require name, email, and optionally phone before viewing
Hide content until the gate is completed for maximum control
Disable downloading and printing for sensitive assets
Replace files without changing the link so you never resend URLs

FAQ

How does Send speed up approvals and decisions?

AI Chat and Suggested Questions let reviewers get answers instantly, on their own time. You see what they focused on and what they asked, so follow‑ups skip the basics and move straight to decisions.

Can I require name and email before viewing?

Yes. Turn on a viewer gate to require name and email, with optional phone. You can also hide content until completion.

Can I replace the image without changing the link?

Yes. Replace files under the same Send link to keep a single, durable URL—even as the asset evolves.

What analytics do I get?

You’ll see viewer identity from the gate or personalized link, plus location, device, and total time viewed. For images, you also see AI chat logs to understand what reviewers asked.

Can I push view events into my CRM?

Yes. Use webhooks to fire on document open or any link open and send events to Clay, Zapier, or Make for CRM updates and alerts.

Ready to see who opens your images and what they care about? Try Send.co today.

Track when shared Images are opened