Tutorial/2 MINUTES READ
Track when shared Videos are opened
October 21, 2025

Track when shared videos are opened (across any host)
Share any video through Send to see who opened it and when. Add AI chat and Suggested Questions to guide decisions, and use analytics to qualify interest quickly.
When this is useful
- You share videos from different platforms and want consistent tracking
- You need identity, timing, and device details
- You plan to update content without changing the link
Step-by-step
- Add your video to Send
- Configure gates and permissions
- Add Suggested Questions and share
Why this is faster with Send
- AI Chat answers instantly and reduces back‑and‑forth
- Suggested Questions focus attention on decisions
- Analytics show opens, identity, device, location, time watched, and AI questions
What good looks like (QA checklist)
- Gate on for unknown audiences
- Suggested Questions cover pricing and next steps
- Replace file for updates to keep one URL
Troubleshooting & tips
- No opens logged? Verify recipients used the Send link
- Playback issues? Confirm gate completion if enabled
- Need booking links or case studies? Attach an AI Profile
Integrations & automation (webhooks)
- Fire open events to Clay, Zapier, or Make to update your CRM and alert owners
Privacy/controls
- Require name, email, or phone
- Disable download when needed
- Replace files without changing the link
FAQ
- Can I track forwards?
- Can I stream large files?
- Can I update without a new URL?