Get notified when shared Figma files are viewed (with identity and context)

Share your Figma file through Send to get instant view alerts with who opened, where, device, and how long. Route notifications to Slack, email, or your CRM so you can follow up while attention is fresh, and use AI Chat and Suggested Questions to resolve questions without another meeting.

When this is useful

Timely, contextual alerts turn generic “views” into actionable signals. Send adds identity capture, AI guidance, and webhooks on top of your existing Figma file.

You need immediate alerts when stakeholders open or re‑open a Figma link
You want automatic CRM logging and team notifications
You want in‑page answers via AI, so fewer status meetings

Step‑by‑step: set up Figma view notifications in minutes

These steps keep setup simple and outcome‑focused. Use the Chrome extension or the Send app.

1. Add your Figma file to Send

Open the Figma file and click the blue "Add to Send" button from Send’s Chrome extension, or go to send.co → New Document → paste your Figma URL. Your file loads inside Send with AI Chat beside it.

2. Configure link settings and alerts

Open Link Settings. If you need identity, require Name and Email before viewing. You can also capture Phone and optionally hide content until submitted.
Go to Webhooks. Toggle "Document open" to emit an event on every view and re‑open. Optionally enable "Any link open" to track clicks from AI answers or Suggested Questions.

3. Route events to your tools

Choose Clay, Zapier, or Make to deliver alerts and update records. Common flows: post to a Slack channel, create or update a CRM contact, add an Activity, or trigger a follow‑up task.

Why this is faster with Send

Typical Figma sharing gives you limited visibility. With Send, you get real‑time alerts plus AI that answers questions in context. That shortens cycles and improves your next touch.

Instant notifications on views and re‑opens for perfect timing
AI Chat reduces back‑and‑forth and unblocks decisions
Suggested Questions steer attention to pricing, scope, and next steps
Analytics show who viewed, location, device, and total time

Troubleshooting & tips

Small tweaks make signals reliable and actionable.

Not receiving alerts

Verify the Webhook toggle and destination URL or Zap are enabled. Send a test event from Webhooks settings.

Views without identity

Turn on a viewer gate for Name and Email. For known contacts, use a personalized link with a custom slug to identify them without a form.

Off‑topic questions in AI

Tighten Suggested Questions to decision points. Attach an AI Profile with case studies and a calendar link so AI can surface them on request.

Sensitive files

Disable download/print for attachments. Keep one link and use Replace file to update assets without creating new URLs.

Integrations & automation (webhooks)

Keep systems in sync automatically so the right person acts at the right time.

Triggers

Document open: fire alerts and log every view or re‑open
Any link open: track clicks from AI answers or Suggested Questions

Destinations

Clay, Zapier, or Make to update CRM, add activities, trigger sequences, and post to Slack or email

Useful fields

Viewer name, email, and phone (if gated)
Location, device, and total time viewed
For attached PDFs, page‑level time

Privacy and controls

Protect access while keeping sharing simple.

Require name, email, or phone and optionally hide content until provided
Disable download/print when needed
Replace files under the same link so your URL never changes
Use personalized links with a custom slug for known recipients

FAQ

Can I push views into my CRM?

Yes. Enable webhooks and route via Clay, Zapier, or Make to create or update contacts and log activities.

What analytics do I get?

Viewer identity (if gated), location, device, total time viewed, and a log of AI questions. For PDFs you attach, page‑level time.

Can I get alerts on re‑opens?

Yes. "Document open" triggers on every open and re‑open so you can reach out when interest spikes.

Can I prevent downloading or printing?

Yes. Disable download/print for attachments in Link Settings.

Get real‑time Figma view alerts with context. Share through Send, capture identity, and act while interest is high. Try Send.co today.