Get notified when shared Loom videos are viewed

Get notified the moment someone opens your shared Loom video. With Send, you get instant view alerts, who watched, where they are, what device they used, and what they asked the AI about your video—so you can follow up at the right time with the right context.

When this is useful

You send Loom walkthroughs, demos, or recaps after calls and want timely alerts.
You want to prioritize outreach based on genuine interest signals like re-opens and total watch time.
You need automatic logging into Slack, email, or your CRM via webhooks.
You care about controls like viewer gates, disabling download/print, and replacing files without changing links.

Step-by-step: real-time Loom view notifications in Send

Before you start, install the Send Chrome extension from send.co or use the Send app. Either way, you will end with a single, trackable link that shows your Loom video and an AI chat panel side-by-side.

Add your Loom to Send
Turn on view notifications and webhooks
Route alerts to Slack, email, or your CRM
Share your tracked link

Why this is faster with Send

Send pairs your Loom video with AI Chat and Suggested Questions. Recipients get answers immediately without hunting through long threads. You see re-opens, time on page, and the questions they asked the AI. That means you can follow up the moment interest spikes and show up to calls already knowing what they care about—pricing, implementation, next steps—so conversations move faster and aren’t repetitive.

Configure AI to steer viewers and surface extras on demand

Suggested Questions: Add prompts like What does this cost?, What’s included?, and What’s the implementation timeline? These steer attention and create clearer intent signals.
AI Profiles: Teach AI to provide case study links or your calendar link when asked. The AI can reference these even if they are not in the Loom itself, so you progressively disclose more information only when needed.

What good looks like (QA checklist)

You receive a Slack alert within seconds of a recipient opening the link, with viewer identity and a link back to the Send page.
Your CRM record shows a new activity for the open, and—if enabled—specific link opens inside the page.
Follow-up messages reference the recipient’s AI questions and high-attention sections.

Troubleshooting & tips

Not seeing alerts? Ensure Document open is toggled on in Webhooks and that your destination URL or Zap/Scenario is live.
Empty viewer info? Turn on a viewer gate to require name and email before view. You can also hide content until they provide it.
Sensitive content? Disable download/print in Link Settings to keep control while still allowing easy viewing.
Weak engagement? Add focused Suggested Questions to guide viewers to pricing, guarantees, or next steps.
Updating a recording? Use Replace file to swap in a new version under the same link and keep analytics continuous.

Integrations & automation

Triggers: Document open for every view. Any link open for deeper engagement signals.
Destinations: Clay, Zapier, Make, or your custom webhook. Update CRM contacts, add activities, message a channel, or trigger sequences.
Workflow ideas: Create a qualified task on re-open by a known contact. Notify owners when a prospect spends 5+ minutes. Push AI question logs into the deal record so sales and success can tailor the next call.

Privacy and controls

Viewer gates: Require name, email, or phone before view. Optionally hide content until the form is completed.
Access controls: Disable printing and downloading as needed for sensitive materials.
Replace file: Host the asset in Send and replace it later without changing the link.
Personalized links: Create a custom URL slug for known recipients to identify them without a gate.

Analytics you get

Who viewed: Name and email if provided or gated.
Where and how: Location and device details.
Engagement: Total time viewed and re-opens. For PDFs viewed via Send, you also get page-level time.
AI signals: The exact questions asked in AI Chat so you know which topics to address first.

Frequently asked questions

Can I push Loom views into my CRM?
What analytics do I get on Loom?
Can I prevent downloading or printing?
Can I replace a file without changing the link?
What plans and prices are available?

Start getting real-time Loom view notifications and the context behind them. Try Send today at Send.co.