Track when shared Loom videos are opened (and by whom)

Send shows who opened your Loom and when, with AI chat to answer questions on the spot. You’ll guide attention, see intent clearly, and follow up faster.

When this is useful

• You share Loom demos and want real viewer signal
• You need instant context before the next touch
• You plan to update content without breaking links

Step-by-step

1. Add your Loom to Send
2. Turn on a viewer gate (optional)
3. Add Suggested Questions and share

Why this is faster with Send

• AI Chat gives instant answers and reduces back‑and‑forth
• Suggested Questions jump to decisions
• Analytics show opens, identity, device, location, time watched, and AI questions

What good looks like (QA checklist)

• Clear gate for unknown audiences
• Suggested Questions highlight pricing and next steps
• Replace file used for updates

Troubleshooting & tips

• No opens recorded? Ensure you shared the Send link
• Low completion? Personalize links for known contacts
• Need calendar or case studies? Attach an AI Profile

Integrations & automation (webhooks)

• Fire on document open to update CRM and alert owners via Clay, Zapier, or Make

Privacy/controls

• Require name, email, or phone
• Disable download/print for attached docs
• Replace files without changing the link

FAQ

• Can I see who forwarded the link?
• Can I update without a new URL?
• What analytics do I get?