Track when shared Tella videos are opened (and by whom)

Send tracks every Tella open so you know who watched and when. With AI chat and Suggested Questions, viewers get answers fast, and you follow up with context.

When this is useful

• You share Tella videos in sales or onboarding
• You need identity and timing signals
• You want to update content without resending links

Step-by-step

1. Add your Tella page to Send
2. Configure a gate and permissions
3. Add Suggested Questions and share the link

Why this is faster with Send

• AI Chat handles questions instantly
• Suggested Questions guide attention to decisions
• Analytics show opens, identity, location, device, time watched, and AI questions

What good looks like (QA checklist)

• Gate on for unknown audiences
• Clear Suggested Questions for pricing and next steps
• Replace file used for updates

Troubleshooting & tips

• No opens? Ensure the Send link was used
• Low completion? Personalize links for known contacts
• Need calendar or case studies? Attach an AI Profile

Integrations & automation (webhooks)

• Trigger CRM updates on document open or any link open

Privacy/controls

• Require name, email, or phone
• Disable download/print for attached docs
• Replace files without changing the link

FAQ

• Can I track forwards?
• Can I keep the same link after updates?
• What analytics do I get?