Track when shared Tella videos are opened (and by whom)

Know exactly when someone opens your Tella video and who it was. With Send, you share a single link that shows your video alongside AI Chat and Suggested Questions, so viewers get answers fast while you get identity, timing, and engagement signals you can act on.

When this is useful

You share Tella videos in sales, fundraising, or onboarding and need clear follow-up signals.
You want to know who viewed, from where, on what device, and when.
You need a single, permanent link even if you update or swap the underlying file later.
You want recipients to get instant answers without waiting on you, so cycles move faster.

Step-by-step

1. Add your Tella video to Send

Install the Send Chrome extension from send.co and open your Tella share page. Click the blue "Add to Send" button. Or, in the Send app, click New Document and paste your Tella share URL.
Send creates a single shareable link that opens the video immediately with AI Chat visible alongside it.

2. Configure viewer gate and permissions

Turn on a gate to require name and email before viewing. Add phone if you want qualification signals, and optionally hide content until the viewer completes the form.
For sensitive assets, disable printing and downloading on attached documents. You can also personalize the link with a custom slug when you already know the recipient, so they can skip the form while you still get attribution.

Add Suggested Questions like "What does this cost?", "What’s included?", and "Implementation timeline" to guide viewers straight to key answers.
Copy your Send link and share it. Tell recipients there’s an AI beside the video that can answer questions 24/7.

Why this is faster with Send

Send removes the guesswork. Viewers don’t hunt for answers across messages and files—they ask the AI beside your video and get instant, accurate responses. Suggested Questions nudge them to pricing, scope, and next steps. Meanwhile, you see who opened the link, where they’re located, which device they used, how long they engaged, and what they asked. That context helps you follow up quickly and intelligently, which shortens cycles and makes calls more productive.

Troubleshooting & tips

Not seeing opens? Verify that recipients used your Send link instead of a raw Tella URL. Send tracks activity on your Send link.
Low gate completion? If you know the recipient, create a personalized link with a custom URL slug. Attribution stays clear without a form.
Viewers aren’t asking questions? Add clear Suggested Questions that map to buying decisions: pricing, timeline, and what’s included.
Need scheduling or case studies on demand? Attach an AI Profile so the AI can surface your calendar link or curated case studies when asked.
Updating content? Use Replace file under the same Send link to avoid version confusion and preserve analytics history.

Integrations & automation (webhooks)

Turn on webhooks to trigger workflows the moment someone opens your link or clicks any link inside your document. Pipe events into Clay, Zapier, or Make to create or update CRM records, score leads, notify the account owner, or start a sequence. You can also use Send’s email notifications for quick, no-setup alerts when a viewer opens your link.

Privacy and controls

Require name, email, and optionally phone before viewing. You can hide content until completion.
Disable printing and downloading on attached documents to reduce leakage.
Replace files without changing the link so your audience always has the latest version.
Create personalized links with custom slugs for known recipients to keep friction low while preserving attribution.

FAQ

Can I track forwards?

Yes. If someone forwards the Send link, new viewers are captured separately. With a gate enabled, each person provides their details before viewing, and you’ll see each viewer’s own activity trail.

What exactly does Send track for my Tella video?

Send logs the viewer’s provided info, location, device, time viewed, and their AI questions. For PDFs you attach, you also get page-level time. All activity appears in the Live Activity Feed so you can see who cared about what, and when.

Can I keep the same link after updates?

Yes. Use Replace file under the same Send link to swap files without breaking the URL or splitting analytics.

How does AI Chat help viewers?

AI Chat reads the attached content and answers questions instantly. Combine it with Suggested Questions to steer attention to pricing, scope, and next steps. You can also extend responses with an AI Profile that includes case study links or a calendar URL.

Can I push views into my CRM?

Yes. Turn on webhooks for document open or any link open and send events to Clay, Zapier, or Make to update CRM and trigger alerts.

Try Send today to track Tella video opens, steer viewers to fast answers, and follow up with context: Send.co.

Track when shared Tella videos are opened